MIELE

Process optimization and IT implementation concept for MIELE customer service in cooperation with our partner consultancy 3eCon:

  • Conducting workshops and recording of current processes in the service centres Gütersloh, Bochum, Munich und Berlin
  • Identification of weak points from the process analysis and discussion with the MIELE project team
  • Elaboration of improvement potentials and Quick Wins (conflict analysis, cost driver analysis, system analysis)
  • Design of target processes
  • Feasibility check for the analyzed improvements within the MIELE system landscape and check against the template policy for the global rollout of the mySAP ERP solutions
  • Determination of the relevant key performance figures in practical tests
  • Quantification of improvements and calculation of savings potentials

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