MIELE
Process optimization and IT implementation concept for MIELE customer service in cooperation with our partner consultancy 3eCon:
- Conducting workshops and recording of current processes in the service centres Gütersloh, Bochum, Munich und Berlin
- Identification of weak points from the process analysis and discussion with the MIELE project team
- Elaboration of improvement potentials and Quick Wins (conflict analysis, cost driver analysis, system analysis)
- Design of target processes
- Feasibility check for the analyzed improvements within the MIELE system landscape and check against the template policy for the global rollout of the mySAP ERP solutions
- Determination of the relevant key performance figures in practical tests
- Quantification of improvements and calculation of savings potentials